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Caring for Gold plated pieces
Keep out of direct heat. To clean simply use a jewellery cleaning cloth. Do not scrub or soak the piece.
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Returns:
Unfortunately we do not offer returns or exchanges on change of mind due to hygiene purposes. If your product is faulty please DM us so we can assist.

 

Wholesale Inquiries:

For all wholesale enquiries please submit a form and we will be in touch!

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Delivery:

We use Sendle and Australia Post Standard and Express Shipping.

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Payment Methods

We use stripe or Paypal for all payments.

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Please see Stripe Privacy Policy here.

Please see Paypal policy here.

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Privacy Policy

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Last updated: 18/04/2025

At Raayflower, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store your data when you interact with our website.

 

1. Information We Collect

We collect personal information that you provide when you:

  • Subscribe to our mailing list

  • Place an order through our website

  • Contact us

This may include your name, email address, shipping address, and payment details.

 

2. How We Use Your Information

We use your personal information to:

  • Fulfil and ship your orders

  • Communicate with you about your order or updates

  • Share occasional updates, promotions, or new product releases (if you’ve subscribed)

3. Third-Party Services

Our website is built and hosted on Wix, which manages the security and privacy of your data. Wix may collect and store your data on secure servers and is responsible for the infrastructure and data processing related to your account. For more details, please review Wix’s Privacy Policy.

When you make a purchase, your payment is securely processed through trusted third-party providers such as PayPal and Stripe. We do not store or have access to your full payment information. These platforms handle your sensitive payment data in accordance with their own privacy policies:

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For order deliveries, we partner with Australia Post, which may collect and handle personal information such as your name, address, and contact details to facilitate shipping and tracking. For more information, please refer to Australia Post’s Privacy Policy.

 

4. Data Security

We do our best to keep your personal data safe. While no method of transmission over the Internet is 100% secure, we use reputable third-party platforms (like Wix and secure payment gateways) to handle sensitive information.

 

5. Your Rights

If you’re in Australia, you have the right to access, correct, or delete your personal information. To do so, please contact us at hi.raayflower@gmail.com.

 

6. Cookies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences in your browser settings.

 

7. Contact Us

If you have any questions about this policy, feel free to reach out at hi.raayflower@gmail.com.

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